Interpersonal skills can be very influential in the workplace, affecting how smoothly running the whole team is. When a manager fails to have the skills required, it can cause havoc, and leave employees unhappy. To ensure a good working environment and optimal performance from all employees, here are the key interpersonal skills that every manager must have.
Without communication, a team cannot work together. With poor communication, the consequences could be even worse. A manager must be able to communicate clearly and fairly, helping employees to understand what is expected of them and why. They must also be able to listen to employees, hearing and understanding their concerns or ideas. A manager who does not have this skill can improve by spending some time every day thinking about what their teams need to know and talking with them. It’s also important to ask for feedback, to be sure that they understand what has been said.
When problems arise, a good manager must know how to negotiate well. What would be the best solution for both parties in a dispute? Are they both happy to settle the matter, or does more need to be done? A manager must also negotiate with employees when it comes to their workload or duties. This is important for helping underperformers reach their potential, without feeling as though they are being told off. A good manager should be able to compromise, and is at least willing to listen fairly. This is a skill which can be developed with experience, and by trying to see every situation from both sides.
What is the quality of leadership? In this case, we are talking about someone who is able to inspire and motivate his team. A good manager will help his team to make the best of bad situations, and give them the impetus to work harder when a deadline calls for it. They will encourage employees to grow to the best of their potential, thus improving the overall work quality of the group, and will have a firm hand where necessary. A good leader must not shy away from discipline, and should be able to manage employees fairly. Leadership training can be undertaken by those who feel they need to be stronger in this area, and self-confidence also helps hugely.
Attention to detail is very important in a workplace setting. If a manager does not pay attention to detail, then team members will know that they can get away with sloppy work or with a lack of diligence themselves. A good manager should lead by example, so it is important that they pay attention at all times. This also helps to spot and resolve disputes in the workplace which might otherwise come to a head and disrupt work later on. To develop this, a strong work ethic, as well as hard focus every day, is required.
A manager needs to lift the mood of their whole team, and they can do this through positivity. A good manager will show his employees that he believes goals can be achieved, and will highlight achievements as much as possible. This helps to create a much better atmosphere within the team and allows them to stay more motivated. A manager with a negative attitude will always find their team less responsive and less eager to work. It will also be more difficult to achieve targets and complete projects to a high standard.
If you feel that you need to develop your leadership skills, these are the areas you should work on. They will guarantee a stronger workforce with higher performance ratings.